Nbn speed tiers

Nbn speed tiers DEFAULT

What’s a good NBN speed?

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When it comes to comparing NBN plans, you need the right speed for you and your household. There's no point paying for a plan that has everyone complaining about it not being fast enough.

You might hear terms like "NBN speed tier" and "typical evening speeds" being thrown around, but what do these actually mean? We're here to clear it up.

The NBN is split into six different speed tiers. While plan prices vary from provider to provider, as speed increases, so does price.

The NBN speed tiers are:

  • NBN 12 Basic I. 12Mbps download, 1Mbps upload.
  • NBN 25 Basic II. 25Mbps download, 5Mbps upload.
  • NBN 50 Standard. 50Mbps download, 20Mbps upload.
  • NBN 100 Fast. 100Mbps download, 40Mbps upload.
  • NBN 250 Superfast. 250Mbps download, 25Mbps upload.
  • NBN 1000 Ultrafast. 1000Mbps download, 50Mbps upload.

The figures up top include the default upload speeds; however, you can get different upload speeds on some speed tiers.

  • Example: You can get an NBN 100 plan with a maximum 20Mbps upload if you find you don't need 40Mbps. This plan will usually be cheaper since you're getting a lower upload speed.

Keep in mind that speed tiers only dictate the maximum speeds available, but won't actually be the most realistic measure of your NBN plan's speed.

This is where typical evening speeds come in.

You'll see typical evening speeds a lot when comparing plans, rather than the speed tier (which will often be the name of the NBN plan).

They're called typical evening speeds because that's how fast your connection should be during the busiest time of the day on the Internet – between 7pm and 11pm. That's when most people are at home and online.

This can result in Internet congestion because there are too many people clogging the network like cars on a road, and can lead to slower speeds.

  • The two are connected, but not the same. Speed tiers are a way to categorise and differentiate NBN plans.

    Typical evening speeds give you a more realistic measure of plan performance during the busiest time. If your speed is advertised as being fast during a "typical evening", you can assume it'd be fast during other times of the day too.

If you run an Internet speed test and find that your speed is slower than the typical evening speed advertised with your plan, this doesn't necessarily mean your plan is performing badly.

As a guideline, the Australian Competition & Consumer Commission (ACCC) defines the minimum acceptable speed for some of the different tiers, as listed below:

  • Minimum 15Mbps for NBN 25 plans
  • Minimum 30Mbps for NBN 50 plans
  • Minimum 60Mbps for NBN 100 plans

Anything below these minimums is considered "poor" performance.

To make it easier for you, we've used these speeds in our table below so you can see whether your current speed is up to scratch.

NBN Basic II (NBN 25)0-15 Mbps15-22 Mbps22-25 Mbps
NBN Standard (NBN 50)0-30 Mbps30-40 Mbps40-50 Mbps
NBN Fast (NBN 100)0-60 Mbps60-85 Mbps85-100 Mbps
NBN Superfast (NBN 250)0-110 Mbps110-150 Mbps150-250 Mbps
NBN Ultrafast (NBN 1000)0-250 Mbps250-500 Mbps500-1000 Mbps

If you find that your speed sits in the "poor speeds" category, it might be time for you to switch to a better plan that offers faster typical evening speeds.

If your speed seems to be going alright (either "average" or "good" speeds for your tier), but you're still not happy with your NBN speed, you may want to consider moving up a speed tier for even faster speeds.

Compare NBN plans now

A good NBN speed in Australia is 25Mbps or faster, according to the Universal Service Guarantee (USG) announced on July 1, 2020. Under the Guarantee, NBN Co is obliged to provide at least 25Mbps speeds to Australians.

This doesn't mean that 25Mbps will be the best speed for everyone - it's just the minimum standard set by the guidelines. The right NBN speed for you will depend on a couple of factors.

The right speed tier for you depends on how many people live in your household and what you're planning to do online.

To give you a better idea, we've listed the speed tiers below and what households and Internet activities it'd be best suited for.

NBN 12 (Basic I)

  • Household size: 1 person
  • Good for: Basic Internet use like emails, social media and web browsing

NBN 25 (Basic II)

  • Household size: 1-2 people
  • Good for: Light Internet use including standard video streaming (e.g. YouTube) and gaming

NBN 50 (Standard)

  • Household size: 2-3 people
  • Good for: Medium to heavy Internet use like HD video streaming, gaming or working from home

NBN 100 (Fast)

  • Household size: 4+ people
  • Good for: Lots of gaming, Ultra HD video streaming, and various online activities with everyone logged in at the same time

NBN 250 (Superfast)

  • Household size: 5+ people, or a small business
  • Good for: Multiple 4K streams at once, huge file downloads, large game updates, sharing your connection with multiple people online at the same time

NBN 1000 (Ultrafast)

  • Household size: Small to medium businesses
  • Good for: Can handle almost any amount of online traffic all at the same time, so go crazy with downloads, fancy streams, whatever you want. We wouldn't recommend this speed for personal Internet use as it'll usually be overkill for your needs

These recommendations should be used as a guideline as your personal circumstances may mean you need more or less speed.

You can compare plans using the table below to find one that suits your needs. The download speed filter sorts by typical evening speed.

Sours: https://www.finder.com.au/typical-evening-nbn-speeds-explained

NBN speed test: check your broadband speed here in seconds

So the NBN rollout has finally reached your place, and you’ve been set up with a brand new high-speed connection and now you want to put it to the test, but how can you be sure you're getting what you pay for? 

Maybe it’s been giving you grief and under-delivering on what your ISP (Internet Service Provider) promised, or maybe you just want to see how speedy it truly is. On this page, you'll be able to test your speed, see what it means, and get the most out of your home connection.

To kick things off quickly, simply hit 'start test' below and Measurement Lab's tool (as used by Google) will run a diagnostic on your connection, spitting out both a download and upload speed. This can give you a quick overview of how your net is doing, but for more info, keep scrolling.

What to expect

If you want to test how your connection is operating, it’s probably a good idea to check out how it should be operating so you can compare.

When signing up for the NBN, you would have chosen a speed-tier from the options provided by your ISP – this will dictate the upper limit of both the download and upload speeds you’ll be able to hit, although that number isn’t indicative of the actual speed you will experience at all times.

NBN Co. now offers a wide range of speed tiers, with 12, 25, 50, 100, 250 and 1000Mbps options for residential customers, but because the company is a wholesaler, it ends up being the decision of each ISP as to what speeds they will offer to their customers. Typically ISPs have plans that reflect most of those speed-tiers, but this won’t always be the case.

By law, your ISP has to advertise something referred to as a "typical evening speed", which is an average that's indicative of how fast your download rate should be going during the busy period of the day – when most people are at home and using streaming services.

Recently, a few providers (Telstra, Optus, Aussie Broadband and Spintel so far) have begun promising a typical evening speed that mirrors the actual speed tier of the plan (250Mbps for NBN 250, for instance), as the ISPs are able to requisition enough bandwidth from NBN Co to attain these speeds.

Recommended fast NBN plans

Telstra | NBN 250 | Unlimited data | No lock-in contract | AU$125p/m (first 12 months, then AU$140p/m)

We’ve prioritised speed for our top choice here rather than price, so with that in mind, Telstra takes the title of the best NBN 250 plan this month. Telstra is the only telco that reports a maxed-out typical evening speed of 250Mbps in this tier, which is a big reason why we’ve chosen it. You’ll also get a discount for your first year on the connection, initially starting at AU$125 a month before it increases to AU$140 a month ongoing. If you stick around for 24 months, you won’t have to pay for the Telstra Smart Modem (usually AU$216).

Total minimum cost: AU$341 (includes modem) | Total cost for first year: AU$1,500

• See more: Best NBN 250 plansView Deal

Spintel | NBN 100 | Unlimited data | No lock-in contract | AU$69p/m (first 6 months, then AU$84.95p/m)

There’s some stiff competition in this speed tier at the moment, but we’re giving it to Spintel this month for having not only the best, but the cheapest NBN 100 plan on the market. You’ll get a discount for your first six months with the provider, so you’ll pay AU$69 a month before it goes back to AU$84.95 each billing. It’s still one of the cheapest NBN 100 plans you’ll find once the discount ends, and for the price, you’ll be getting typical speeds of 100Mbps.

Total minimum cost: AU$69 | Total cost for first year: AU$923.70

• See more: Best NBN 100 plansView Deal


You've already run the test above by this point, we assume, but  you should have another go to try and give your internet the best chance it’s got at achieving high speeds so you can accurately measure the signal arriving at your house. 

Where possible, connect your computer or laptop directly to your modem or router with an Ethernet cable, and avoid running any downloads, streams or other data-heavy activities and programs while the test is in progress.

If you have to test your connection over Wi-Fi, such as with a laptop or smartphone, try and move as close as possible to your router to ensure you have a strong wireless signal, as a weak one can interfere with the internet speed testing, meaning you’ll see lower results than your ‘net connection is actually capable of.

Once you’ve set yourself up, it should just be a matter of hitting the ‘start test’ button and waiting for the test to run its course. Once completed, you’ll be given a download speed and upload speed, both measured in Mbps, as well as some more advanced diagnostics if you're so inclined.

We suggest running this test several times to ensure you’re getting consistent results each time. If the results are wildly erratic or vastly below the expected amount, try rebooting your modem and re-running the test.

Diagnosing the results

Don’t be alarmed if the download speed isn’t bang-on the number promised to you by your provider – it’s rare to get 100 percent of promised speed – however, it should be close if everything’s gone smoothly so far.

Certain factors will affect this speed, such as how many devices or active tasks are using the connection simultaneously, as well as the type of connection you have. Fibre to the node (FTTN) connections, for instance, will experience slower speeds the further away your premises are to the node itself; apparently distances above 400-500 metres will start seeing a decrease in real-world vs promised speeds.

If you’re experiencing significantly lower speeds than listed on your plan and have already tried all the aforementioned tricks, then you should contact your service provider to see what the issue is. They should be able to tell you how far away you are from the node if you’re on a FTTN connection, or if there are some specific problems in your area otherwise.

Need a better plan?

Still not happy with the results? Maybe it’s time to check out a higher-speed NBN plan, or switching to another provider entirely. Below, we've got a live-updated tracker to compare plans, but we've also got two dedicated pages to help you out, one for the fastest NBN plans available, and another that compares the best value NBN plans on offer.

NBN speed tiers explained

Currently, NBN Co offers seven broadband speed tiers, known as NBN 12, NBN 25, NBN 50, two NBN 100s (we'll explain that shortly), NBN 250 and NBN 1000. 

However, it’s up to individual internet service providers (ISPs) what speed tiers they offer their customers. Most of the bigger players offer only NBN 25, NBN 50 and NBN 100 (NBN Co is a wholesaler, so you won’t be able to sign up directly with the company).

The numbers in the names of each speed tier roughly represent the maximum download speed you should get, starting with 12Mbps at the bottom, through to a top speed of 1,000Mbps – and the cost of each one gets progressively higher as you go up the ladder.

NBN 12
The lowest speed tier comes with the cheapest plans – with prices starting at around AU$30 a month – but the speeds won’t be any better than an ADSL 2+ connection on a copper wire. In fact, real-world NBN 12 speeds could well be slower. That said, NBN Co does make it very clear that this isn’t exactly a ‘superfast’ connection. Customers on this plan can hope to get a maximum download speed of 12Mbps and a maximum upload speed of 1Mbps – although those numbers tend to fluctuate throughout the day. It’s suitable for households needing just basic day-to-day phone and internet usage. While a 12Mbps connection is still generally enough to stream Netflix, Stan or Foxtel Now in Full HD (aka 1080p) – or use any other streaming service, for that matter – you’ll find that doing more than a couple of streams simultaneously could pose problems. As such, if you’ve got more than a couple of online video fans in your household, you might want to consider the faster options described below.

NBN 25
If you’ve got a family with kids, where the internet will be used more intensively during certain times of the day, you should consider this next speed tier. NBN 25 plans provide a maximum download speed of 25Mbps and a maximum upload speed of 5Mbps – but, again, speeds vary due to several factors including peak-time congestion. However this jump in speed does come at a slightly higher cost than the NBN 12 plans, with monthly plans starting at around AU$49 – potentially adding over AU$220 more per year, something that might be worth factoring in if you’re particularly budget conscious. NBN 25 is what you want for 4K Netflix and Stan streaming and should easily support a couple of streaming devices being used simultaneously, although you could still be fighting over bandwidth, depending on how populous your household is.

NBN 50
With a maximum download speed of 50Mbps and an upload speed of 20Mbps, this tier is more than enough to meet most households’ entertainment, gaming and regular surfing needs. It will keep the family constantly connected with plenty of bandwidth to ensure everyone can do their own thing without impinging on any other family member. It's also the speed we'd recommend if you've got several smart home devices working on a single Wi-Fi network. Of course, this luxury comes at a higher cost than the previous two tiers; plans start at about AU$60 a month.

NBN 100
This is the speed tier that NBN Co calls its ‘superfast internet’ option, with a maximum download speed of a whopping 100Mbps. There are two NBN 100 plans available – one that has a maximum upload speed of 20Mbps, and another that offers a better upload speed of 40Mbps. But no matter which 'sub' option you choose, your download speeds will be capped at 100Mbps – more than enough for all your gaming, 4K streaming, working from home, multiple connected smart devices and everything else you'd like to throw at it. There'll be plenty of bandwidth to keep everyone happy, and then some. Plans for the NBN 100 speed tier are also, obviously, very expensive, but you could get one that's only just a dollar more than an NBN 50 plan if you don't need unlimited data. On average, however, NBN 100 plans start at around the AU$75 a month mark.

NBN 250 and NBN 1000
Why stop at 100Mbps when you can get even faster broadband? There are the options to take your maximum download speeds to 250Mbps or even a mega 1,000Mbps. However, these two supremely fast tiers are only offered by select RSPs (internet providers) and, of course, are the most expensive. The average household doesn't really need these kinds of broadband speeds but if you think you do, then an NBN 250 plan will set you back about AU$110 at the very least, while you'll be shelling out upwards of AU$135 for the topmost NBN 1000 tier.

Harry is an Australian Journalist for TechRadar with an ear to the ground for future tech, and the other in front of a vintage amplifier. He likes stories told in charming ways, and content consumed through massive screens. He also likes to get his hands dirty with the ethics of the tech.
Sours: https://www.techradar.com/how-to/how-to-test-your-nbn-speed
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Not to be confused with megabytes (which is used to measure file size), Mbps or “megabits per second” is the metric used to measure the speed of data transfers across the internet. This standard measurement is used by internet service providers across the world. More Mbps allows you to transfer more data at once, which gives you faster downloads and more bandwidth between multiple devices.


That one’s easy. ISP stands for Internet Service Provider. Your ISP is the company that supplies your broadband connection, such as Telstra or Optus.

Typical evening speed: The ACCC has tasked ISPs with selling speeds based on real-world averages. If a network advertises 100 Mbps but can’t deliver that on average, they could land in hot water with the ACCC. This is why you will see ISPs advertise “typical evening speeds” – a more realistic expectation of what to expect when signing up to a plan.


When the NBN rolls out in a suburb, ISPs are required to purchase CVC or “connectivity virtual circuit” at that suburb’s POI or “Point of Interconnect”. CVC is essentially the bandwidth on the NBN that ISPs purchase to sell to you. The more CVC your provider purchases, the more homes it can connect in your suburb. ISPs estimate how many customers they will connect in a given area and purchase an equivalent amount CVC. If the provider underestimates the amount of CVC needed in your area, you may experience congested speeds.

Sours: https://www.reviews.org/au/internet/nbn-speed-tiers/
NBN Co makes up its own speed ranking index - Tech Man Pat

We have made several attempts to initiate the process of establishing an nbn™ network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.

If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:

  • Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
  • Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^
  • Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the nbn™ Fixed Line network unless the nbn™ supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
  • Future requests for an nbn™ network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.

However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.

nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn™ network.#

Please do not hesitate to contact usshould you decide to request an installation in the future.

Sours: https://www.nbnco.com.au/learn/speed

Tiers nbn speed

NBN speed tiers: Find popular plans to suit you

By Cooper Langby ·

With the nbn rollout completed around Australia and upgrades continuing across the network, most Aussies will find themselves eligible for a large range of broadband plans to get their homes connected to the internet.

We’re breaking down the different speed tiers offered on nbn plans, and what they mean for you and your internet. We’ve collected some popular plans in each speed tier, or you can head over to our broadband hub to find more.

NBN Basic I

NBN Basic I plans are the lowest speed tier offered across the nbn network. Typically these plans will be available at a lower cost than the higher speed tiers, but that will of course depend on your chosen provider.

NBN Basic I plans offer download speeds maxed out at 12mbps, and can handle 1-2 users connected at the same time. Bigger households will likely want to consider plans offering a bit more freedom, but for a small household an NBN Basic I plan might suffice.

NBN Basic II

NBN Basic II plans offer a faster speed than their Basic I counterpart, but are still categorised under the same speed tier.

Basic II plans offer download speeds capped at 25mbps and can also handle 1-2 users connected at the same time. Smaller households that want more speed than a Basic I plan can offer without jumping up speed tiers, might be best suited to an NBN Basic II plan.

NBN Home Standard

The NBN Standard speed tier is considered the most suitable for the majority of Australian households, hence the name. Offering download speeds maxed out at 50mbps, the NBN Standard tier can handle 3-4 users connected at the same time.

NBN Co lists the Standard tier as offering speeds and stability suited to video conferencing, HD streaming and gaming. So households of 1-4 users who partake in large data usage might want to consider plans in this category.

NBN Fast

The NBN Fast tier offers speeds of up to 100mbps, and can handle 5+ users all connected at one time. Larger households or those with high speed needs might find this tier suits their needs.

There are two higher speed tiers, but both require certain connection types. Most homes are eligible for the NBN Fast tier, but you can check your own address over at NBN Co.

NBN Superfast

NBN Superfast plans offer eligible households speeds of up to 250mbps, and again are suitable for homes with 5+ connected users. Those who are after internet speeds a step above the regular fast plans may want to consider this tier.

You’ll need an FTTP connection or a selected HFC connection in order to be eligible for a Superfast plan. While this can be a little limiting right now, NBN Co are working to make more homes eligible for these top speed tiers. Check your address at NBN Co for information on your connection type and any works planned in your area.

NBN Ultrafast

The NBN Ultrafast tier offers eligible households download speeds up to 1000mbps, or 1Gbps. This is the fastest speed tier on offer and can handle 5+ connected users at once. Those with high speed needs who only want the quickest option available might want to consider this tier.

Again, you will need an FTTP or selected HFC connection to be eligible for this speed tier. If you’re not yet eligible, check NBN Co’s website for future works in your area.

Looking for more internet? Find and compare broadband plans in your area over at our broadband hub.

Cooper Langby

Money writer

Cooper writes across all aspects of personal finance here at Mozo. With a double degree in Journalism and Communications & Media from the University of Wollongong, Cooper has previously written sports content for the Fansided network. He is now turning his focus to finances and is always looking for new ways to educate himself and our readers on the best ways to save money, and budget effectively.

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Sours: https://mozo.com.au/broadband/guides/nbn-speed-tiers-find-the-best-plans-to-suit-you
How to INSTANTLY Make Your WiFi Speed Faster

When choosing a broadband service on the NBN, you need to know how it will perform during the busy evening period, as well as if there are any limitations that will affect your specific connection.

We have published guidance for internet service providers on how to advertise broadband speeds for their fixed line services. Providers that follow our guidance will give you specific information to help you choose the right NBN service for your needs.

If a provider does not give you this information upfront, you can request it from them.

Providers must comply with the Australian Consumer Law, so can’t misrepresent their offers to you.

A provider following our guide will give you the following:

  • information about the typical speed of each of their NBN broadband plans in the busy evening period (7–11 pm)
  • the maximum attainable speed of your NBN service (once it is known) if your connection uses fibre to the basement or fibre to the node technology and is unable to achieve the off peak speed of the plan you selected.

A provider following our guide will also promptly fix speed problems and provide you with remedies where appropriate.

You need information on busy period speeds so you can:

  • see how your service should perform at the times you are most likely to use it
  • easily compare services between providers, so you can choose a plan that suits you
  • identify if your service is not operating as it should.

Our guidance proposes four labels to show how different services will typically operate during the busy evening period between 7 pm and 11 pm.

The labels indicate the following speeds that are typically delivered:

  • Basic Evening Speed—this is the entry level plan for basic internet needs. Ask your provider what their plan using this label is suitable for. If you are moving to the NBN on a plan with this label you may experience a small increase or decrease in speed, depending on how good your existing connection is (e.g. existing copper/ADSL technologies provide a range of speeds).
  • Standard Evening Speed—plans using this label will deliver a minimum speed of 15Mbps during the busy period. This plan would support a typical usage profile of residential customers (e.g. streaming one high definition movie at the same time as web browsing on another device during the busy period)
  • Standard Plus Evening Speed—plans using this label will deliver a minimum speed of 30Mbps during the busy period. This plan would be suitable for a higher usage profile (e.g. streaming an ultra-high definition movie and streaming music on one or more other device during the busy period)
  • Premium Evening Speed—plans using this label will deliver a minimum speed of 60Mbps during the busy period. This plan would be suitable for a higher usage profile than Standard Plus (e.g. streaming an ultra-high definition movie at the same time as gaming on other devices during the busy period).

If a provider does not use these labels you should ask how its services will operate during the busy period, and which plan best suits your needs.

All plans will also have a maximum theoretical off peak speed that your provider has purchased from the NBN (e.g. 12Mbps, 25 Mbps, 50 Mbps or 100 Mbps). This limits how fast your plan can go at any time of the day, even when the network is not busy, and applies across all technologies used in the NBN.

Some broadband services will not be able to achieve maximum speeds until they are remediated. Sometimes this is due to technical factors that may not be fixed quickly. These speed limitations are most likely to affect consumers using NBN technology that relies on copper wiring to deliver broadband internet to their home (e.g. fibre to the basement/fibre to the node based services) and consumers using fixed wireless.

Some fixed wireless services may also deliver reduced speeds during the busy hours (7–11 pm) as a result of network congestion. Providers should make these speed limitations clear in their advertising.

You can find out what NBN technology you are using by going to the NBN website and entering your address.

If your connection has a limited maximum speed, the provider should tell you either at the time you sign up if the provider has that information, or as soon as the information becomes available to the provider. This way you can ensure you have the best service for your needs, taking into account the capability of your connection.

If a provider sells you a service with a specified maximum speed that your connection cannot deliver in full because the maximum speed was not known at the time of sale, the provider needs to quickly address that. Once the provider gets this information, they should let you know any limitation on the maximum speed your connection can deliver during off peak times and offer an appropriate remedy.

Similarly, if a provider sells you a fixed wireless service that is currently or expected to experience congestion, your provider should let you know what speeds you can expect during the busy hours and when the network is scheduled to be upgraded so that your busy hour speeds will improve.

There are a number of factors that may affect the quality of your home broadband. It is important that you are aware of these factors if you are moving to the NBN or considering upgrading to a higher speed plan.

Some consumers have been sold broadband services with advertised maximum speeds that cannot be achieved.

In late 2017 and early 2018, we accepted court-enforceable undertakings from eight internet service providers who admitted they likely misled consumers about broadband speeds and offered to compensate affected consumers.

In particular, these providers promoted and offered NBN speed plans as being capable of delivering specified maximum speeds. However, limitations on the affected customers’ NBN fibre to the node (FTTN) or fibre to the building (FTTB) internet connections meant that many customers’ internet services were not capable of receiving the maximum advertised speeds of the plans.

As a result of the undertakings, affected customers may be entitled to:

  • a costless exit from their contract (including any bundle) and a refund
  • moving to a different speed plan and receiving a refund
  • remaining on their current speed plan and not receiving a refund.

More information about the undertakings is available at:

A provider that follows our guide will quickly diagnose and fix a speed problem related to your service once you report it to them. Your provider is responsible for resolving issues with NBN services on your behalf as they have bought a service from the NBN.

If you are experiencing reduced broadband speeds, we encourage you to review our Home broadband for consumers guidance for information on how to maximise the performance of your home internet service.

If the problem cannot be quickly fixed and your provider is responsible for the issue (i.e. it is not a fault with wiring or equipment in your home), your provider should offer you an appropriate remedy such as:

  • refunds
  • compensation
  • billing reductions
  • rebates
  • change of plan
  • cost-free contract exit.

If you have a complaint about your broadband service you should first try and resolve it with your provider. If you cannot resolve the problem, you can lodge a complaint with the Telecommunications Industry Ombudsman.

National Broadband Network

Monitoring broadband performance

Sours: https://www.accc.gov.au/consumers/internet-landline-services/broadband-speeds

Now discussing:

What NBN speed do I need?

The NBN is an upgrade to Australia’s existing phone and Internet infrastructure. The NBN Co prides itself on being faster, more reliable, and accessible to 93% of Australian households. It is also more affordable, taking us all further into the 21st Century. However, trying to decide on the right NBN plan for you can be a little daunting, especially if you're not particularly familiar with how it all breaks down. Thankfully, it's not too confusing if you have a little help.


There are various speed tiers on the NBN network. Some providers offer all of the speed tiers to customers, and some only have a few. The speeds are expressed in terms of how fast your downloads will be during the peak period in the evening (7 pm-11 pm). Here are the speeds you can get and what they're usually called:

NBN 12: Basic I Speed Tier

  • up to 12Mbps download speed
  • up to 1Mbps upload speed

NBN 25: Basic II Speed Tier

  • up to 25Mbps download speed
  • up to 5Mbps upload speed

NBN 50: Standard Speed Tier

  • up to 50Mbps download speed
  • up to 20Mbps upload speed

NBN 100: Fast Speed Tier

  • up to 100Mbps download speed
  • up to 20Mbps or 40Mbps upload speed, depending on the plan

NBN 250: Superfast Speed Tier

  • up to 250Mbps download speed
  • up to 25Mbps upload speed

NBN 1000: Ultrafast Speed Tier

  • up to 1000Mbps download speed
  • up to 50Mbps upload speed

You will sometimes see the speeds depicted with numbers with a forward slash through them, such as "Standard Speed: 25/5Mbps". This refers to the download and upload speeds; for example, the "25" part refers to 25Mbps of download speed, and the "5" refers to 5Mbps of upload speed. Download and upload speeds can be vastly different simply because they are vastly different functions. Upload speed is what you need for sending files to/over the internet, such as sizable email attachments or a Dropbox folder. Download speed is what you need for taking files down from the internet, such as a downloadable PDF or TV show.

WHAT'S "Mbps"?

Mbps stands for "megabits per second", and it's how we measure download/upload speed. A megabit is equal to one million bits. Transmissions across computer networks are very commonly measured in Mbps, and it is how we also measure broadband speed. The higher the Mbps, the quicker your internet will work.



It very much depends on what you use the internet for... 

  • NBN 12 (Basic I Speed Tier) will prove to be beneficial for infrequent internet users. Rest assured that 12Mbps will already be enough for you to watch Netflix in high definition using a single device. But your plan may struggle to keep up if you intend to browse the internet while binge-watching your favourite show.
  • NBN 25 (Basic II Speed Tier) is sufficient for single-person households. However, with a 25Mbps download speed, you may still encounter buffering when streaming 4K content.
  • NBN 50 (Standard Speed Tier) is the best NBN speed for most because 50 Mbps should be enough to watch one 4K stream and a couple of other HD streams using different devices at the same time.
  • NBN 100 (Fast Speed Tier) is the best NBN speed for large households because 100Mbps download speeds should be sufficient for each member of the household to get their work done. This is also a popular choice for most online gamers, streamers, and content creators.
  • NBN 250 (Superfast Speed Tier) is the best NBN speed if you are an ultra-heavy internet user. With a 250Mbps download speed, you will pretty much get to do anything you have to accomplish online, at a blazingly fast speed.
  • NBN 1000 (Ultrafast Speed Tier) is considered to be the fastest speed tier, but unfortunately, this is only available for areas with FTTP and select HFC connection technologies. Nevertheless, with speed this fast, it can be a waste of money for typical internet users, but it can prove to be beneficial for hardcore live streamers or gamers.

It's good to remember that it is easier to increase your speed than it is to decrease. 

And when you're choosing, your provider and plan should definitely be aware of NBN's bare minimum requirements; the Australian Government's Statement of Expectations dictates that the NBN network must deliver a minimum peak wholesale download speed of 25 megabits per second (also known by its street name "Mbps") to all premises and at least 50 Mbps to at least 90% of all fixed-line services.

But if you're too time-poor to navigate that kind of thing yourself, don't hesitate to punch in your basic details here and help us help you... no cost, no catch!

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