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Lumen Networks

Company profile for Lumen Networks, please navigate through the tabs below to find out more about the company Lumen Networks, its data center presence, services and contact options.

Lumen Networks
440 N Wolfe Rd
94085 Sunnyvale
California, USA

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Lumen Networks is a privately held Open Network Solutions Company headquartered in the Silicon Valley. Lumen Networks enables Enterprises and Datacenter operators to build and operate agile software defined Cloud networks.

Lumen solutions are specifically designed to address Enterprise and Datacenter market needs involving internetworking, operational simplification, business agility, and integration of legacy datacenter infrastructure (or systems) into a unified software defined environment. This allows IT and network infrastructure needs to be quickly and cost-effectively mapped to the changing needs of the business.

The Lumen solution radically simplifies data center IT infrastructure internetworking, operations and delivery of optimized solutions for latency-sensitive applications including content delivery, storage replication, big data connections and cloud services.


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Lumen is rapidly adding Edge Computing Solutions locations across the globe to provide customers low-latency compute on-demand to power the workloads of next-gen technology. This document will be updated as Lumen adds new locations.

Below are tables that provide locations and availability for the expanding Edge Computing Solutions locations across the Lumen portfolio.
You can find service by location across our Hybrid IT portfolio in a map view here.
You can find service by location with latency coverage across our Edge portfolio here.

  • Lumen Edge Bare Metal: Bare metal compute service, enables pay-as-you-go server hardware on-demand via the Edge Orchestrator Portal. Learn more about Edge Bare Metal here.

  • Lumen Edge Colocation: Sites operated by Lumen as well as from partner facilities in a re-sale model.
    Any colocation model can be on-boarded as an Edge Hosting Environment where we can support a range of hybrid infrastructure managed services.

  • Lumen Network Storage: Physically implemented storage pods located throughout the network,
    enabling real-time data action at the Edge. Learn more about Network Storage here. Find the list of available Lumen Network Storage services by location here.

Lumen Edge Bare Metal

RegionData CenterCLLI CodeProviderPhysical AddressMore Information
EMEAAmsterdam, NetherlandsAMSTNLAQLumen4 1105 AJ Amsterdam, NetherlandsAvailable Today
NAAtlanta,GADRVLGAGZLumen6855 Crescent Dr,Atlanta, GA 30340Available Today
NAAustin, TXAUSTTXUHLumen4207 Smith School Road,Austin, TX 78744Available Today
NABoise, IDBOISIDMALumen619 W Bannock St, Boise, ID 83702Available Today
NACambridge, MACMBRMAORLumen300 Bent St,Cambridge, MA 02141Available Today
NACharlotte, NCCHRLNCRLLumen4021 Rose Lake Dr, Charlotte, NC 28217Available Today
NAChicago, ILBRVWILCULumen2101 Roberts Drive,Broadview, IL 60155Available Today
NACincinnati, OHCNCNOHBVLumen400 Pike Street,Cincinnati, OH 45202Available Today
NADallas, TXDLLATX37Lumen3180 Irving Blvd,Dallas,TX 75247Available Today
NADenver, CODNVTCO56Lumen1850 Pearl St.,Denver, CO 80203Available Today
NADetroit, MIDTRTMITKLumen1965 Porter St,Detroit, MI 48216Available Today
NAEl Paso, TXELPUTXAYLumen501 W Overland,El Paso, TX 79901Available Today
NAHerndon, VAHRNDVAIZLumen524 Van Buren St., Herndon, VA 20170Available Today
NAHouston, TXHSTQTX02Lumen12001 North Fwy,Houston, TX 77060Available Today
NAJacksonville, FLJCVLFLAILumen4814 Philips Highway,Jacksonville, FL 32207Available Today
NAKansas City, MOKSCBMOVSLumen1212 East 19th Street,Kansas City, MO 64108Available Today
CALachine, CALCHNPQEQLumen4825 Rue François Cusson, Lachine, QC H8T 3P6, CanadaAvailable Today
NALas Vegas, NVNLVGNVBVLumen1 Aerojet Way North,Las Vegas, NV 89030Available Today
NALittle Rock, ARLTRKARDRLumen300 S Gaines St,Little Rock, AR 72201Available Today
EMEALondon, EnglandLONDENEHLumen260-266 Goswell Rd,Clerkenwell, London EC1V 7EB, UKAvailable Today
NAMadison, WIMDSNWIUQLumen710 E Mifflin St, Madison, WI 53703Available Today
NAMcAllan, TXMCAMTXKNLumen906 Beech Ave,McAllen, TX 78501Available Today
NAMetairie, LAMTRELANJLumen3220 Lausat St,Metairie, LA 70001Available Today
NAMiami, FLMIATFLADLumen49 NW 5th St,Miami, FL 33128Available Today
NAMinneapolis, MNMNNTMNICLumen5480 Feltl Rd,Minnesota, MN 55343Available Today
NANashville, TNNSVMTN17Lumen2990 Sidco Drive,Nashville, TN 37204Available Today
NANew York, NYNYCPNYYKLumen601 W 26th St,New York, NY 10001Available Today
NAOmaha, NEOMALNEUNLumen6805 Pine St,Omaha, NE 68106Available Today
EMEAParis,FrancePARSFRAWLumen55 Ave Des Champs Pierreux, Paris,France 92012Available Today
NAPhiladelphia, PAPHLAPAFGLumen401 N Broad St Suite 210,Philadelphia, PA 19108Available Today
NAPhoenix, AZPHNDAZ91Lumen811 S. 16th Street,Phoenix, AZ 85034Available Today
NAPittsburgh, PAPITEPADTLumen143 South 25th Street, Pittsburgh, PA 15203Available Today
NAPortland, ORPTLGORIALumen1335 NW Northrup Street, Portland, OR 97209Available Today
NAReno,NVRENPNVARLumen220 Gardner St, Reno, NV 89503Available Today
NASacramento, CAWSCRCAHWLumen1075 Triangle Ct, West Sacramento, CA 95605Available Today
NASalt Lake City, UTSLKDUTTXLumen5035 Harold Gatty Drive, Salt Lake City, UT 84116Available Today
NASan Antonio, TXSNAQTXKYLumen5130 Service Center Drive, San Antonio, TX 78218Available Today
NASan Diego, CASNDACAGLLumen8929 Aero Drive, San Diego, CA 92123Available Today
NASanta Clara, CASNTDCADZLumen3045 Raymond St Santa Clara, CA 95054Available Today
NASeattle, WASTTNWAHOLumen1000 Denny Way, Seattle, WA 98109Available Today
NASpokane, WASPKNWA01Lumen501 W 2nd Ave, Spokane, WA 99201Available Today
NASt. Louis, MOSTLSMOPLLumen1015 Locust Street, St. Louis, MO 63101Available Today
NATampa,FLTAMRFLWSLumen7909 Woodland Center Blvd, Tampa, FL 33614Available Today
CAToronto,CATORVONRFLumen8 Garamond Ct, North York, ON M3C 1Z4, CanadaAvailable Today
NATustin, CATUSTCAFTLumen14452 Franklin Ave, Tustin, CA 92780Available Today
CAVancouver, BCVANCBCHCLumen555 W Hastings St 14th Floor, Vancouver, BC V6B 4N4, CanadaAvailable Today
NAHonolulu, HIMLUAHIAKLumen550 Paiea St, Honolulu, HI 96819Coming in 2021
EMEAFrankfurt,GermanyFRNKGEATLumenGW Russelsheimer Strasse 22, Frankfurt, Germany 60326Coming in 2022
EMEAManchester,Great BritainLEGHENABLumenSandy Court A2, Walter Leigh Way, Moss Industrial Estate,Leigh,Great Britain WN73PTComing in 2022
EMEAMunich,GermanyMNCHGEAOLumenWamslerstr 8, Munich, Germany 81829Coming in 2022
LATAMCotia, BrazilCTIABZAFLumenRua Eid. Manssur N° 666, Parque São George, Rodovia Raposo Tavares, Km 25, Cotia, BrazilComing in 2022
LATAMBuenos Aires, ArgentinaBNARAGMSLumenAv. Del Campo N° 1301, Buenos Aires, ArgentinaComing in 2022

Lumen Edge Colocation

RegionEdge Colo Data CenterProviderPhysical AddressMore Information
NASan Francisco, CALumen5000 Hollis Street, Emeryville, CA 94608Available Today
NAAustin, TXLumen4207 Smith School Road, Austin, TX 78744Available Today
NADallas, TXLumen3180 Irving Blvd, Dallas, TX 75247Available Today
NADenver, COLumen1850 Pearl St., Denver, CO 80203Available Today
NAMinneapolis, MNLumen5480 Feltl Rd, Minnesota, MN 55343Available Today
NANashville, TNLumen2208 9th Avenue North, Nashville, TN 37208Available Today
NAPhiladelphia, PALumen401 N. Broad Street, Philadelphia, PA 19108Available Today
NAPhoenix, AZLumen811 S. 16th Street, Phoenix, AZ 85034Available Today
NASan Diego, CALumen8929 Aero Drive, San Diego, CA 92123Available Today
NASacramento, CALumen1075 Triangle Court, West Sacramento, CA 95691Available Today
NAWashington, DCLumen17557 Old Meadow Road , McClean, VA 22102Available Today
NAToronto, CanadaLumen8 Garramond, Toronto, CanadaAvailable Today
NASan Jose, CALumen3045 Raymond Street, Santa Clara, CA 95054Available Today
NA48 Edge Colo Partner Data CentersCyxteralocation detailsAvailable Today
NA18 Edge Colo Partner Data CentersCoreSitelocation detailsAvailable Today
NA1 Edge Colo Partner Data CentersDataGrydlocation detailsAvailable Today
NA67 Edge Colo Partner Data CentersEquinixlocation detailsAvailable Today
NA11 Edge Colo Partner Data CentervXchngelocation detailsAvailable Today
EMEABrussels, BelgiumLumenAvenue Léon Grosjean No.2 1140 Evre, Brussels, Brussels, BelgiumAvailable Today
EMEAParis, FranceLumen55 Avenue des Champs Pierreux 92012 Nanterre, Paris, FranceAvailable Today
EMEABerlin, GermanyLumenGradestraße 60 12347 Berlin, Berlin, GermanyAvailable Today
EMEADusseldorf, GermanyLumenIn der Steele 37A 40599 Düsseldorf, Dusseldorf, GermanyAvailable Today
EMEAFrankfurt, GermanyLumenRüsselsheimer Straße 22 60326 Frankfurt am Main, Frankfurt, GermanyAvailable Today
EMEAHamburg, GermanyLumenSüderstraße 198 20537 Hamburg, Hamburg , GermanyAvailable Today
EMEAMunich, GermanyLumenWamslerstraße 8 Gewerbegebiet Am Moosfeld 81829 München, Munich, GermanyAvailable Today
EMEAAmsterdam, NetherlandsLumenStekkenbergweg 4 1105 AJ Amsterdam Zuidoost, Amsterdam, NetherlandsAvailable Today
EMEALondon, UKLumen6 Braham St London E1 8EE, London, UKAvailable Today
EMEALondon, UKLumen260-265 Goswell Road London EC1V 7EB, London, UKAvailable Today
EMEALondon, UKLumen240 East India Dock Road London, E14 9YY, London, UKAvailable Today
EMEA7 Edge Colo Partner Data CentersCyxteralocation detailsAvailable Today
EMEA60 Edge Colo Partner Data CentersEquinixlocation detailsAvailable Today
APAC16 Edge Colo Partner Data CentersCyxteralocation detailsAvailable Today
APAC25 Edge Colo Partner Data CentersEquinixlocation detailsAvailable Today
LATAMRio de Janeiro, BrazilLumenAv Pedro II nro 329 Quinta da boa Visita, CEP 20941-070, Rio de Janeiro, BrazilAvailable Today
LATAMCuritiba, BrazilLumenRua Do Semeador Nro 350 CEP 81270-050, Curitiba, BrazilAvailable Today
LATAMSauo Paulo/Cotia, BrazilLumenRua Eid Mansur Nro 666, Parque Sao Goerge, Rodoviaria Raposo Tavares, KM 25, CPEP 06708-070, Sauo Paulo/Cotia, BrazilAvailable Today
LATAMBuenos Aires/Artigas, ArgentinaLumenAv Del Campo nro 1301, CP C1427APA, ArgentinaAvailable Today
LATAMCordoba, ArgentinaLumenAv Velez Sarfield nro 4445, CP X5016GCF, ArgentinaAvailable Today
LATAMMendoza, ArgentinaLumenRodriguez Peña nro 2331, CP M5501ETK, ArgentinaAvailable Today
LATAMRosario, ArgentinaLumenAv Circunvalación 25 de Mayo 1545 Bis, CP S2000, ArgentinaAvailable Today
LATAMLima, PerúLumenAAv Manuel Olguin Nro 395, Urbanización Los Granados, Santiago de surco, PerúAvailable Today
LATAMSantiago, ChileLumenSta Marta de Huechuraba Nor 6951, Huechuraba, Santiago, ChileAvailable Today
LATAMBogota COL XV, ColombiaLumenCalle 169B Nro 68-31, Bogota COL XV, ColombiaAvailable Today
LATAMSUBA, ColombiaLumenDiagonal 126 N° 67-19, SUBA, ColombiaAvailable Today
LATAMCALI (Santa Mónica), ColombiaLumenAv. 6B Norte N° 25 A-19 Cali, Valle del Cauca, Colombia, CALI (Santa Mónica), ColombiaAvailable Today
LATAMCaracas, ColombiaLumenCalle 7 entre 4 y 5, Transversal Sector Sur. Manzana D2, La Urbina, Quito, VenezuelaAvailable Today
LATAMGuayaquil, EcuadorLumenCampus Tecnológico de la Espol, Prosperina, Mexico City, EcuadorAvailable Today
LATAMQuito, EuadorLumenJuan Barrezueta y Alonso López Sector Carcelén, Lima, EcuadorAvailable Today
LATAMQuito, EuadorLumenUrbanización Iñaquito alto, Calle 0E-9 Juan Díaz Nro 37-121, Caracas, EcuadorAvailable Today
LATAMBalboa, PanamaLumen265 AV GAILLARD EDIF, Balboa, PanamaAvailable Today
LATAMMexico City, MexicoLumenLago Zurich Nro 96, Mexico City, MexicoAvailable Today

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Lumen Technologies

American communications company

Lumen Technologies logo.svg
FormerlyCentral Telephone and Electronics, Inc.
Century Telephone Enterprises, Inc.
CenturyTel, Inc.
CenturyLink, Inc.

Traded as

S&P 500 Component
Founded1930; 91 years ago (1930)[1]

Monroe, Louisiana


United States

Area served

North America, LATAM, EMEA, Asia Pacific

Key people

Jeff Storey(CEO)[2]
ServicesNetwork, Cloud Security, Voice, Managed Services, Big Data as a Services, Multi-Cloud Management, Private Cloud, Public Cloud, SaaS Apps, Cloud Connect, Internet, Phone, TV
RevenueDecreaseUS$20.712 Billion (Fiscal Year Ended December 31, 2020)[3]

Operating income

IncreaseUS$0.962 Billion (Fiscal Year Ended December 31, 2020)[3]

Net income

Increase —US$1.232 Billion (Fiscal Year Ended December 31, 2020)[3]
Total assetsDecreaseUS$59.394 Billion (Fiscal Year Ended December 31, 2020)[3]
Total equityDecreaseUS$11.162 Billion (Fiscal Year Ended December 31, 2020)[3]

Number of employees

Decrease 42,500 (2019)[4]
SubsidiariesCenturyTel companies

Lumen Technologies, Inc. (formerly CenturyLink) is an American telecommunications company headquartered in Monroe, Louisiana, that offers communications, network services, security, cloud solutions, voice, and managed services. The company is a member of the S&P 500 index and the Fortune 500.[5] Its communications services include local and long-distance voice, broadband, Multi-Protocol Label Switching (MPLS), private line (including special access), Ethernet, hosting (including cloud hosting and managed hosting), data integration, video, network, public access, Voice over Internet Protocol (VoIP), information technology, and other ancillary services.[6] Lumen also serves global enterprise customers across North America, Latin America, EMEA (Europe, Middle East, and Africa), and Asia Pacific.[7]


The earliest predecessor of Lumen was the Oak Ridge Telephone Company in Oak Ridge, Louisiana, which was owned by F. E. Hogan, Sr. In 1930, Hogan sold the company, with 75 paid subscribers, to William Clarke and Marie Williams, for $500. They moved the switchboard to the Williams family front parlor. In 1946, the Williams' son, Clarke McRae Williams, received ownership of the family's telephone company as a wedding gift.[8] In 1947, Clarke Williams learned the telephone company in Marion, Louisiana was for sale. With a loan from business associate Joe Sydney Carter, Clarke purchased the Marion Telephone Company and eventually made it his base of operation as he grew his company through more acquisitions. Lumen still maintains offices in the former headquarters building.[9] The company remained as a family-operated business until it became incorporated in 1968.[8][10]


By 1967, Oak Ridge Telephone Company served three states with 10,000 access lines. That year, the company was incorporated as Central Telephone and Electronics. Clarke M. Williams served as president and chairman of the board.[8] Between 1972 and 1975, Clarke gradually moved his headquarters from Marion to Monroe, Louisiana, to access the larger employee base and to be near the airport.

In 1971, the company was renamed as Century Telephone Enterprises, Inc.[8][10] In 1972, Century Telephone acquired the La Crosse Telephone Corporation, of Wisconsin.[8]

On October 24, 1978, Century Telephone moved to the New York Stock Exchange for the first time and began to trade under the ticker symbol CTL.[8]

Century Telephone performed well during the long bear market of the 1970s, as its stock rose over fourfold. The company provided telephone service in parts of 14 states by that time.[11]

In 1981, Century Telephone acquired War Telephone in West Virginia.[12]

In 1982, Century Telephone's earnings peaked at $14 million, then declined in 1983 following the early 1980s recession, and finally began to recover in 1984. However, the 1983 decline led to a loss of half the value of the company's stock in 1984.[11]

In 1985, both earnings and the stock price had recovered to new record highs. But by then, the company had accumulated $206 million in long-term debt.[11] Century Telephone sold the operations of War Telephone and two other companies to Colonial Telephone for $4.66 million.[13]

In 1987, the stock price nearly doubled from its low that year, and from its old 1982 record high, before falling back by a third in the 1987 stock market crash. Earnings had steadily grown each year from their 1983 low, and by 1987 reached nearly US$20 million.[11]

In 1989, Century Telephone Enterprises acquired Universal Telephone, Inc. for US$90 million in cash.[8] During the late 1980s the company began a long trend in which it performed extremely well. The stock split three-for-two twice in this period, as earnings steadily grew, through the 1990-1991 recession, and by year-end 1991, they reached nearly US$40 million, double from what they had been in 1987.[11]

In 1992, Century Telephone acquired Central Telephone Company of Ohio, a Centel subsidiary, for $135 million. The acquisition served more than 65,000 access lines, and added 20% to Century's access line total. Also that year Glen F. Post III became Chief Executive Officer and, named Vice Chairman of the Board of Century Telephone.[8]

In 1993, Century Telephone revenues were over $425 million, up from about $350 million in 1992. 1993 earnings were nearly $80 million, up from about $70 million in 1992, excluding a nearly $16 million charge in 1992 due to the cumulative effect from an accounting change that year.[11][14] Also in 1993 the company split its stock three-for-two yet again. However, by that time, the company had accumulated nearly $520 million in long-term debt.[11]

By 1995, Century Telephone Enterprises had been added to the S&P MidCap 400 index. Earnings had continued their steady growth trend through the 1994 economic soft landing, and by 1995 they reached over US$115 million. But the long-term debt continued to grow as well, reaching US$623 million that year.[11]

In 1997, Century Telephone acquired Delta Security Alarm Co., Inc. of Monroe, Louisiana, and its largest acquisition up until that time, Pacific Telecom, doubling its size with 660,000 additional telephone access lines in 12 states.[8] Pacific Telecom, Inc., would continue existence and was renamed CenturyTel of the Northwest, Inc.

In 1998, Century Telephone split its stock three-for-two once again. The company acquired another Monroe, Louisiana security company, Century Protection Systems, and also acquired 89,000 access lines and 19 exchanges in 21 northern Wisconsin communities from Ameritech. The affected customers had formerly been served by Wisconsin Bell. Ameritech's directory publishing operations serving those customers were also acquired.[15]

In 1999, the company was renamed as CenturyTel, Inc.[16] It split its stock three-for-two once more, and was added to the Standard & Poor's 500 Index that year.[8]


In 2000, CenturyTel acquired 230,500 GTE lines in Arkansas, and also bought 127,000 GTE lines in Missouri in partnership with Spectra Communications.[17][18] In Wisconsin, it acquired 133,000 additional lines, and 70,500 access lines for US$195 million from Verizon. That year CenturyTel also bought 62,650 lines for US$170 million in partnership with Telephone USA of Wisconsin, LLC.[19]

In 2001, CenturyTel acquired CSW Net, Inc. of Russellville, Arkansas, and fended off a hostile take-over attempt by ALLTEL, Inc.[20][21]

In 2002, longtime chairman Clarke M. Williams died. He was succeeded by then vice chairman Glen F. Post III. The company sold its wireless business to ALLTEL in order to concentrate on its rural landline business. Also that year CenturyTel acquired 300,000 Verizon access lines in Alabama, and 354,000 Verizon access lines in Missouri, bringing its total operations to 22 states with 2.5 million access lines.[22]

In 2003, CenturyTel acquired half ownership of SkyComm International, Inc. in Houston, Texas, in March, to form a satellite teleport for its global Network Access Point (NAP) system. In June, CenturyTel also acquired the fiber network of Digital Teleport, Inc., a 5,700-mile (9,200 km) route running from Illinois to Texas, and adjoining states.[23] CenturyTel renamed the network company LightCore.[24] Closing out the year, in December CenturyTel acquired the Midwest Fiber Optic Network (MFON) from Level 3 Communications, Inc. in December, a stand-alone system in the same core central states as LightCore.[8]

In August 2004, it partnered with EchoStar Communications Corporation for DISH Network multi-channel digital TV.[25] In September, CenturyTel began a relationship with Cingular Wireless.[26]

In 2005, CenturyTel began a wireless voice and data service, and bought a number of fiber networks in the central United States, from KMC Telecom Holdings, Inc.[27]

In 2006, CenturyTel sold its Arizona assets to Hopi Telecommunications, Inc., bringing total operations to 23 states.[8]

In May 2007, CenturyTel acquired Madison River Communications, based out of Mebane, NC and parent company to four LECs (AL, GA, IL, and NC) as well as CLEC operations in IL, LA, and NC. The LECs included Mebtel Communications, a telephone company serving Alamance County, North Carolina and Orange County, North Carolina and Caswell County, North Carolina near the Virginia International Raceway;[28][29] GulfTel Communications, based out of Foley, AL and serving Baldwin and surrounding counties;[30][31] Coastal Communications, based out of Hinesville, GA; and Gallatin River Communications, serving the Dixon, Galesburg, and Pekin areas of IL.

2008 merger with Embarq and name change to CenturyLink[edit]

CenturyLink logo
CenturyLink logo, used for their residential services.

On October 27, 2008, Embarq announced that it would be acquired by CenturyTel, Inc. in an all-stock transaction valued at about $6 billion.[32][33] CenturyTel's CEO Glen Post would remain CEO of the merged company following the acquisition,[34] and remained CEO until 2018.[35] Embarq was the former landline business of Sprint and served cities in 18 states, including Nevada, Florida, North Carolina, and Ohio.[36] The deal made CenturyTel the third-largest landline phone provider in Pennsylvania behind Verizon (through both Verizon Pennsylvania and Verizon North) and Comcast.On June 2, 2009, a press release announced that the combined CenturyTel/Embarq entity would be called CenturyLink.[37] Denver-based Monigle Associates was retained to formulate the new brand strategy. The acquisition was completed on July 1, 2009.[38]

On October 19, 2009, CenturyTel and Embarq brandings were retired, and all business was officially conducted under the CenturyLink banner, continuing to trade on the NYSE under the CenturyTel stock ticker CTL. The new corporate name, CenturyLink, Inc., did not become official until May 2010.[39][40]

2010 merger with Qwest[edit]

Network map of combined Qwestand CenturyLink assets

On April 22, 2010, CenturyLink (at this point still legally known as CenturyTel, Inc.) announced it would acquire Qwest in a stock-for-stock transaction.[41] Under the agreement, CenturyLink would swap 0.1664 of its shares for each share of Qwest; as a result, CenturyLink shareholders prior to the merger wound up with 50.5% share of ownership in the combined company, while former Qwest shareholders gained the remaining 49.5%.[42] The valuation of CenturyLink's purchase was $12 billion.[32] The merger was completed on April 1, 2011.[43][44]

The addition of Qwest allowed CenturyLink to become the third largest telecommunications company in the United States, and the largest landline phone provider in the state of Colorado.[35] The new company has 17 million access lines, 5 million broadband customers, and 1.4 million video subscribers across 37 states.[45] The merger also made CenturyLink owner of one of the so-called Baby Bells: Qwest included what was once US West, the Baby Bell for much of the western United States.

Further acquisitions (2011–2019)[edit]

On July 15, 2011,[36] CenturyLink acquired Savvis, Inc., a global provider of cloud infrastructure and hosted IT services for $2 billion, which represented all outstanding shares of Savvis common stock at $40 per share.[32][46] This acquisition allowed CenturyLink to provide expanded managed hosting and cloud services.[47]

On December 4, 2012,[48] CenturyLink launched an integrated suite of cloud services called Savvisdirect.[49] Savvisdirect was an expansion of CenturyLink's portfolio of Savvis cloud services and includes cloud application hosting,[50] cloud servers,[51] cloud storage,[52] and private cloud[53] for small businesses, IT administrators, and developers. CenturyLink later shuttered the savvisdirect subsidiary, consolidating their cloud service offerings internally.

On October 16, 2012 Savvis acquired ITO Business Division of Ciber thereby adding managed services to the portfolio.[54]

On June 14, 2013, CenturyLink announced the acquisition of AppFog, a Portland-based Platform as a Service used by over 100,000 developers to automate the deployment of software on public clouds such as Amazon Web Services and OpenStack.[55]

On November 19, 2013, CenturyLink announced the acquisition of Tier 3, a Seattle-based infrastructure as a service (IaaS), platform, and advanced cloud management company[56] based on Cloud Foundry.[57]

On December 8, 2014, CenturyLink announced the acquisition of DataGardens, Inc., a Disaster Recovery as-a-Service (DRaaS) provider based in Edmonton, Alberta, Canada.[58]

On December 11, 2014, CenturyLink announced the acquisition of Cognilytics, a predictive analytics and big data service provider.[59]

On March 30, 2016, CenturyLink announced the acquisition of netAura, a security services company that focuses on cybersecurity, security information and event management (SIEM), analytics, and vulnerability management.[60]

On January 9, 2017, CenturyLink announced the acquisition of Edison, New Jersey-based SEAL Consulting, a leading SAP services provider. This expanded CenturyLink's existing integrated SAP capabilities of hosting and managed services to include integration and software implementation.[61]

On October 31, 2016, CenturyLink announced its intent to acquire Level 3 Communications in a deal valued at around $25 billion.[62] After securing the necessary regulatory approvals, CenturyLink closed the transaction on November 1, 2017.[63]

On September 10, 2019, CenturyLink announced the acquisition of Streamroot, a provider of disruptive technology to improve video and static content delivery within bandwidth constrained areas.[64]

2020 name change to Lumen[edit]

On September 14, 2020, CenturyLink, Inc announced that it had changed its name to Lumen Technologies, Inc.[65] Effective with the opening of the trading day on Sept. 18, 2020, the company stock ticker changed from CTL to LUMN. The CenturyLink brand will continue to be the customer-facing brand for traditional copper-based services. Fiber-based products and services will use the brand Quantum Fiber.[66]

2021 ILEC asset sale[edit]

On August 3, 2021, Lumen announced it would sell its incumbent local exchange carrier (ILEC) operations in 20 states to Apollo Global Management for $7.5 billion. [67] The assets being sold are located in Alabama, Arkansas, Georgia, Illinois, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, New Jersey, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Wisconsin. Lumen will retain operations in 16 states, including Florida, Nevada, and the states formerly served by Qwest: Arizona, Colorado, Idaho, Iowa, Minnesota, Montana, Nebraska, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington, and Wyoming. [68] The sale is expected to close, pending regulatory approvals, in the second half of 2022.[67]

Products and services[edit]

CenturyLink Technology Center of Excellence
CenturyLink Technology Center of Excellence in Monroe, LA

Lumen's products and services focus on three segments: enterprise business, small business, and residential.[69]

Lumen enterprise business[edit]

Lumen Enterprise Business provides products and services around network, cloud, security, voice, and managed services to enterprise customers.[70] Lumen’s network services include SD-WAN, MPLS/IPVPN, hybrid WAN, Ethernet, Internet access, wavelength services, dark fiber, and private lines.[71] Lumen Cloud provides big data as a service, Internet of Things (IoT), multi-cloud management, private cloud, public cloud, bare metal, SaaS applications, and cloud connect.[72] Lumen Security monitors more than a billion security events daily.[73] Services include: cloud, infrastructure, DDoS, web application, email, and web security. The company also provides analytics and threat management, risk and compliance support, and threat research labs.[74] CenturyLink offers voice products ranging from traditional landlines to unified communications and collaboration (UC&C) services and was recognized in 2018 by Frost & Sullivan for “growth excellence in VoIP access and SIP trunking”.[75] Lumen’s managed services include advanced professional services, IT consulting, and strategic partnerships.[76]

Lumen content delivery network[edit]

Lumen is a global content delivery network (CDN) with 170 Tbps of global edge capacity in over 90 cities worldwide.[77] Its CDN offering is supported by a peer-to-peer CDN overlay to expand capacity, and a load balancer to distribute traffic for multi-CDN architectures. The points of presence are located over all continents, as shown on this map.

Lumen has developed the edge capabilities of its global CDN through its partnership with They now offer a flexible edge framework on which you can bring applications to boost performance, optimize websites and secure web assets (using external apps such as ThreatX, Perimeter X, etc.). They received a Frost & Sullivan Award for their web security offering in 2021.[78]

CenturyLink small business[edit]

CenturyLink Small Business provides products and services around Internet, Phone, TV, and Cloud Applications.[79] Like CenturyLink Residential, CenturyLink Small Business offers DirecTV, but the residential and business packages are designed for the different settings.[80]


CenturyLink Residential provides Internet (either DSL or Gigabit Fiber, depending on the package), voice, and TV, via partnership with DirecTV.[81] The company also offers bundling with Verizon Wireless.[82]

Availability by state[edit]

CenturyLink Availability Map by Zip Code

CenturyLink residential services are available in the following states:[83]

  • Alabama
  • Arizona
  • Arkansas
  • Colorado
  • Florida
  • Georgia
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Louisiana
  • Michigan
  • Minnesota
  • Mississippi
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Jersey
  • New Mexico
  • North Carolina
  • North Dakota
  • Ohio
  • Oklahoma
  • Oregon
  • Pennsylvania
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Virginia
  • Washington
  • Wisconsin
  • Wyoming

CenturyLink business services are available in the following states:[84]

  • Alabama
  • Arizona
  • Arkansas
  • California
  • Colorado
  • Florida
  • Georgia
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Louisiana
  • Michigan
  • Minnesota
  • Mississippi
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Mexico
  • North Carolina
  • North Dakota
  • Ohio
  • Oklahoma
  • Oregon
  • Pennsylvania
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Virginia
  • Washington
  • Wisconsin
  • Wyoming


Quantum Fiber is a fiber to the premises service in the United States, providing broadband Internet to a small and very slowly growing number of locations. The service was first introduced to Omaha, Nebraska,[85] and next rolled out to Las Vegas, Nevada,[86] with plans for expansion to several other markets.[87] Unlike the company's existing high speed Internet deployments, which utilize fiber-to the node/neighborhood to increase the speed of ADSL2+ speeds up to 20/2 Mbit/s, Vectored VDSL2+ speeds up to 140/10Mbit/s, in these markets CenturyLink now installs their fiber optic cable all the way to the home or business with speeds up to 1,000 Mbit/s download and 1,000 Mbit/s upload[88] using Calix Optical Network Terminals.[89] On Feb. 2, 2014, CenturyLink announced the availability of Gigabit fiber service to multi-tenant businesses in Salt Lake City and surrounding communities.[90] On Aug. 5, 2014, CenturyLink announced the expansion of its gigabit fiber service to 16 additional markets.[91] On September 15, 2015, CenturyLink announced the expansion of its gigabit fiber service to residential and business customers in six additional states, increasing the company's service coverage to select areas of 17 states.[92]

Gigabit Fiber markets

StateAvailability by City[93]
Arizona[94]Flagstaff, Phoenix-Mesa-Scottsdale, Prescott, Safford, Sierra Vista-Douglas, Tucson, Yuma
Colorado[95]Boulder, Colorado Springs, Denver-Aurora-Lakewood, Fort Collins, Grand Junction, Greeley, Pueblo
Florida[96]Arcadia, Cape Coral-Fort Myers, Clewiston, Crestview-Fort Walton Beach-Destin, Deltona-Daytona Beach-Ormond Beach, Naples-Immokalee-Marco Island, Ocala, Orlando-Kissimmee-Sanford, Punta Gorda, Sebring, Tallahassee, The Villages
Iowa[94]Ames, Cedar Rapids, Davenport-Moline-Rock Island, Des Moines-West Des Moines, Dubuque, Omaha-Council Bluffs, Sioux City, Waterloo-Cedar Falls
Idaho[94]Boise City, Burley, Hailey, Idaho Falls, Lewiston, Pocatello, Rexburg, Twin Falls
Louisiana[98]Lafayette, Ruston
Minnesota[99]Alexandria, Bemidji, Duluth, Minneapolis-St. Paul-Bloomington, Rochester, St. Cloud
Missouri[99]Columbia, Jefferson City, Springfield, Warrensburg
Montana[98]Billings, Bozeman, Great Falls, Helena, Kalispell, Missoula
Nebraska[99]Grand Island, Omaha-Council Bluffs
Nevada[99]Las Vegas-Henderson-Paradise
New Mexico[94]Albuquerque, Farmington, Las Cruces, Santa Fe
North Carolina[94]Burlington, Dunn, Durham-Chapel Hill, Elizabeth City, Fayetteville, Greensboro-High Point, Greenville, Henderson, Hickory-Lenoir-Morganton, Jacksonville, Kill Devil Hills, Morehead City, New Bern, Pinehurst-Southern Pines, Raleigh, Rocky Mount, Virginia Beach-Norfolk-Newport News, Washington, Wilson
North Dakota[98]Bismarck, Dickinson, Fargo
Ohio[99]Mansfield, Wooster, Youngstown-Warren-Boardman
Oregon[99]Albany, Bend-Redmond, Corvallis, Eugene, Grants Pass, Hermiston-Pendleton, Medford, Portland-Vancouver-Hillsboro, Prineville, Salem
Pennsylvania[98]Gettysburg, Harrisburg-Carlisle, York-Hanover
South Dakota[94]Pierre, Rapid City, Sioux Falls, Yankton
Texas[98]Austin-Round Rock, Dallas-Fort Worth-Arlington, Killeen-Temple, Stephenville
Utah[99]Cedar City, Heber, Logan, Ogden-Clearfield, Provo-Orem, Salt Lake City, St. George, Summit Park
Washington[99]Aberdeen, Bellingham, Bremerton-Silverdale, Kennewick-Richland, Longview, Moses Lake, Olympia-Tumwater, Port Angeles, Portland-Vancouver-Hillsboro, Seattle-Tacoma-Bellevue, Spokane-Spokane Valley, Walla Walla, Yakima
Wisconsin[99]Baraboo, La Crosse-Onalaska, Madison, Marinette, Milwaukee-Waukesha-West Allis, Platteville
Wyoming[98]Casper, Cheyenne, Gillette, Jackson, Laramie, Rock Springs

Data centers[edit]

On May 2, 2017 CenturyLink, Inc. completed the previously announced sale of its data centers and colocation business to funds advised by BC Partners, in a consortium including Medina Capital Advisors and Longview Asset Management. The deal was worth approximately $1.86 billion with CenturyLink retaining an approximately 10% equity stake in the consortium's newly formed global secure infrastructure company, Cyxtera Technologies.[69]

Organizational structure[edit]

As of 2018, CenturyLink is the second largest U.S. communications provider to global enterprise customers, second to Comcast.[100] CenturyLink has customers in more than 60 countries and has been named one of America's best customer service companies (alongside Frontier and Spectrum).[101][102]

Jeff Storey[103]Chief Executive Officer
Shaun Andrews[104]Executive Vice President and Chief Marketing Officer
Richard Batelaan[105]Executive Vice President, North American Operations
Neel Dev[106]Executive Vice President and Chief Financial Officer
Andrew Dugan[107]Chief Technology Officer
Stacey W. Goff[108]Executive Vice President, General Counsel and Secretary
Fletcher Keister[109]Executive Vice President, Chief Transformation Officer
Edward Morche[110]President, North American Enterprise and Public Sector
Maxine L. Moreau[111]President, Mass Markets
Laurinda Pang[112]President, Global Customer Success
Scott A. Trezise[113]Executive Vice President, Human Resources

Naming rights and sponsorships[edit]

Venue naming rights[edit]




Criticism and controversy[edit]

The Federal Communications Commission ordered CenturyLink to pay a record $16 million for failing to alert authorities of a preventable programming error that left nearly 11 million people in seven states without access to emergency services for six hours in 2014.[115][116]

In December 2018, CenturyLink faced criticism for requiring residential customers in Utah to, via DNS hijacking, view and acknowledge a notice advertising its security and parental control software, before they could connect to the internet again. The provider claimed that this was required by a recently enacted state law, which requires all ISPs to inform users that they provide "the ability to block material harmful to minors". Bill sponsor and Utah State Senate member Todd Weiler stated that the law did not require that service be disrupted until the notice is acknowledged; the law only requires that this notice be delivered in a "conspicuous" manner (such as an advertisement within a bill or invoice) and does not require disruption of service.[117]

On December 27, 2018, a “nationwide outage” caused 9-1-1 service to be disrupted across the country. The Federal Communications Commission says it will investigate.[118][119] In some areas the outage lasted nearly twelve hours and was the third shutdown of the year following outages in April and November 2018. ATM and point of sale credit card machines were also widely affected.[120]

On January 8, 2020, CenturyLink was required to pay $8.9 million to customers in Minnesota in a settlement regarding over-billing. In addition to the payment, CenturyLink is required to reform billing practices and submit audits to the Minnesota Attorney General's office.[121] According to reports, CenturyLink disagreed with the charges, but settled to avoid litigation costs.[122]

On August 30, 2020, CenturyLink suffered a major technical outage due to misconfiguration in one of the company's data centers. The outage impacted tech giants such as Cloudflare, Amazon, Twitter, Xbox Live and many more. Reports indicate that all services were restored by 11:12 am ET.[123][124]

See also[edit]


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